Oct 2011

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The company would give a $325 "gesture discount," but it would still cost $1,000 to cover the repairs. Torine didn't care anymore. He just wanted the AC fixed. We asked CCHS what happened, but the answer back came from Sears. A Sears spokeswoman apologized and said she was watching the case "very closely. "But she offered no further explanation.

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Oct 2011

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Per our earlier conversation, you stated an in network contractor was located in Indio California… that is 166 miles away from the property address. The contractor in Canyon Country is about 50 miles away and the contractor in Tarzana One Call Fixes It All is a handyman service. Your system needs to reflect a better inventory of license and bonded in network contractors for HVAC repairs within the area code the property is located. I’ve been a loyal 2 10 customer for twenty years and for the most part have been satisfied with the service. Based on the time it took to get a decision it would’ve been longer if I didn’t follow up, the numerous call transfers and hold times I endured, and me doing the legwork to get a contractor out to the property because no in network contractors were accessible, there is no way I will renew with 2 10 next February. Another factor in this decision, my wife has been physically ill due to the intense Southern California heat wave occurring at this time.

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